Get Expert Help With Your ISP Setup
When documentation and chat support aren't enough, work directly with a PulseISP technical specialist to troubleshoot, configure, review, or improve your ISP infrastructure.
Need more than standard support?
PulseISP includes documentation and standard support to help you get the most out of the platform.
However, some situations require dedicated technical time — such as investigating a network problem, reviewing your MikroTik configuration, setting up RADIUS, or working directly on your infrastructure.
That's where PulseISP Consulting comes in.
Hands-On
We work directly on your infrastructure
Dedicated Time
Focused sessions on your specific setup
Deep Reviews
Configuration and architecture audits
Implementation
From single fixes to full deployments
What We Can Help With
Dedicated technical expertise across the stack that runs your ISP.
MikroTik & Network Configuration
Get help configuring and troubleshooting MikroTik routers, routing, NAT, VLANs, queues and network connectivity.
RADIUS & PPPoE
Troubleshoot authentication, accounting, customer sessions, profiles and RADIUS integration.
Hotspot & Captive Portal
Get help with hotspot configuration, captive portals, authentication, redirects and payment-related connectivity.
PulseISP Setup
Need help getting PulseISP connected to your network? We'll help you configure the platform and integrate it with your infrastructure.
ISP Launch & Network Planning
Planning a new ISP or expanding an existing network? Get technical guidance on architecture, equipment and deployment.
Migration & Implementation
Moving from another billing system or restructuring your network? We can help plan and execute the transition.
When Should You Book?
Know exactly when to use normal support and when dedicated technical time is the right move.
- You have a simple product question
- You need help finding a feature
- You need clarification about how PulseISP works
- You can solve the issue using our documentation
Normal support is included with your PulseISP subscription.
- We need to investigate your specific setup
- You need someone to inspect your configuration
- You need hands-on troubleshooting
- You need help configuring your MikroTik
- You need network architecture advice
- You need assistance with a migration or implementation
- You want a dedicated technical session
How It Works
A simple, clear process from request to resolution.
Tell us what you need
Complete our consultation form and provide details about your setup and the problem you're experiencing.
We review your request
We'll determine whether your request is suitable for a standard consultation or requires a custom implementation.
Pay & schedule
For standard consultations, you'll receive the payment and scheduling options.
Work with our team
Join your scheduled session and work directly with a PulseISP technical specialist.
Simple, Transparent Pricing
Standard rates for dedicated technical sessions, with custom projects quoted by scope.
Technical Support Session
Up to 60 minutes
For troubleshooting, configuration assistance, technical reviews and hands-on support.
Request Technical SupportCustom Consulting & Implementation
Quoted based on scope
For larger projects such as:
- ISP deployments
- Network redesigns
- Customer migrations
- Large-scale MikroTik configuration
- Complex integrations
What Your Session Includes
Every consultation is dedicated technical time focused on your infrastructure.
- Technical diagnosis
- Configuration review
- MikroTik troubleshooting
- PulseISP configuration assistance
- RADIUS/PPPoE troubleshooting
- Network architecture guidance
- Hands-on remote assistance where appropriate
- Recommendations for resolving the issue
Before You Book
Before your consultation, have the following available where applicable:
Frequently Asked Questions
Common questions about PulseISP consulting and technical services.
Ready to get hands-on help?
Tell us about your setup and what you're trying to accomplish. We'll review your request and guide you to the right service.
Prefer email? Reach us at support@pulseisp.com